Hampstead Chartered Surveyors & Building Consultancy handles personal information in connection with enquiries, instructions, professional services and website use. Information may include names, contact details, property details, correspondence and documentation provided in relation to an instruction.
Information is used only for legitimate business purposes, including responding to enquiries, delivering professional services, maintaining records, complying with legal and regulatory obligations and administering the client relationship. Information is not sold to third parties.
If you need further information about how personal data is processed in relation to an instruction, please contact enquiries@hampsteadcharteredsurveyors.co.uk.
Professional instructions are undertaken under written terms of engagement. Those terms usually define the scope of services, the agreed fee basis, limitations of the appointment, reporting outputs, client responsibilities, timescales and relevant regulatory disclosures.
No professional instruction should be assumed to be in place unless it has been formally confirmed in writing. Where services are instructed, the governing terms of engagement will be issued or agreed as part of the appointment process.
If you have a complaint about the service you have received, please raise it in writing with Hampstead Chartered Surveyors & Building Consultancy at enquiries@hampsteadcharteredsurveyors.co.uk or by post to Unit 3, Palace Court, 250 Finchley Road, Hampstead, London NW3 6DN. The complaint should include the property or instruction reference, the issue raised and the outcome sought.
The complaint will be acknowledged and reviewed under the firm's complaints handling procedure. Where the matter cannot be resolved internally, complainants may have recourse to the Royal Institution of Chartered Surveyors in accordance with the requirements applying to regulated firms.
This website uses only the limited technical functionality necessary for normal page operation and browsing performance unless stated otherwise. If analytics, tracking or additional third-party services are introduced, this policy should be updated to reflect the cookies used and the purpose they serve.
By continuing to use the site, you acknowledge the use of any strictly necessary site functionality. If you require further information about website operation or data handling, please contact the practice directly.